How can we help?
What is a single supplement fee?
Prices listed are per person based on double occupancy (two people sharing a room). A single supplement fee will be applied to solo travelers requiring a single room throughout the tour.
My friend and I would like to share a room, but we want to pay separately and will be departing from different gateways. How can we book our reservation together online to ensure we are in the same tour group?
If you are departing from different gateways or wish to pay separately, you will need to make individual reservations. After the first traveler has created a reservation the second traveler can create a reservation and select the option ‘share room’ to input the first passenger’s confirmation number; this will remove the single supplement for the second traveler. When both bookings are complete please send us an email using the contact form providing both travelers’ confirmation numbers and your room share request and we will update the reservations accordingly. Please note that room share requests must be received 60 days prior to the trip departure date.
It is possible to book a triple room?
Triple rooms are available upon request for select tours. Please note a triple room surcharge may apply as the room category is likely to be more expensive than a standard room.
I see on the daily itinerary the hotels say “or similar” – what does this mean?
You can find the hotels we generally use for each tour on the “featured hotels” tab of the selected tour package. In the event that we have to change hotels, it will be of a similar category. The hotel list included in your document package will be the finalized version.
Can I add passengers to an existing online reservation?
You are unable to add more people into your existing online reservation. You must make a new reservation for the additional passengers or call us for assistance.
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